Cestria Health Centre  -  Our Team Cares

Welcome!

Thanks for visiting our surgery website where we hope you will find a user-friendly layout and a wealth of information about us.

Use the buttons above and "Quick Links" to the right to find out when we’re open and what to do when we’re not, learn about our services and ethos, and catch up on our latest news.

We are a welcoming practice and we strive always to provide the best possible care for our patients.

Coronavirus

If you want to know more about suspected coronavirus and General Practice, please note the following:

The main symptoms of Coronavirus are one or more out of: a new continuous cough, a high temperature (more than 37.8 degrees Centigrade), and a loss of sense of smell.

A sore throat, tummy upset or muscle cramps may also occur, especially in younger age groups.

Regarding Coronavirus, if you are very unwell or very short of breath, then please dial 999.

If you are unwell and need help during surgery opening hours, then please phone the surgery on 0191 3887771 (0191 3883336 if urgent) and explain to the receptionist, they will get a Doctor or Nurse Practitioner to call you back. If it is out of hours, then access 111 either online or by phone.

If you are managing with your symptoms but need more information, or would like to arrange a Coronavirus test, then please access 111 online or on the phone, or 119 online or on the phone to arrange a test.

111: NHS 111 Online

119: To arrange a test

The latest Government advice and regulations can be found at: Gov.Uk

Any alerts or special regulations in County Durham can be found at: Durham Council

For all other GP problems, or for results or nurse appointments, please either use the NHS App (NHS App) or phone the surgery on 0191 3887771. Please note that due to coronavirus, it is now NHS policy that all patients requesting an in-person appointment must discuss the problem with a doctor or nurse on the phone first.

Remember you can also phone your favourite pharmacy for advice on medicines and minor ailments.

We apologise for any delays or inconvenience caused by the severe pressure on appointments during the pandemic.​

Patients attending the surgery must wear a face mask both on public transport (if applicable) and in the surgery, unless advised by a Doctor or Nurse it is safe to remove your mask.

Contacting the Practice 

We have dedicated telephone lines to help direct your call to the most appropriate deartment, see opening times and contact numbers below

Appointments/General enquiries - 8.30-18.00, Monday - Friday - 0191 3887771

Emergencies - 8.00-18.00, Monday - Friday - 0191 3883336 - FOR LIFE THREATENING EMERGENCIES PLEASE DIAL 999

Prescriptions - 13.00-16.00, Monday - Friday - 0191 3871759

Test Results - 12.00-17.00, Monday - Friday - 01913874964

Services

Not only do we do everything you would expect of a normal GP surgery, we also offer a range  of other specialist clinics - see Clinics and Services. 

We have a free-for-patients car park and an attached pharmacy operated by Boots.

All of our consulting rooms are disabled accessible and we have a lift servicing the upper floor.

We are delighted to have been rated Outstanding by the Care Quality Commission. See our report here.

Online

Our registered patients can order a repeat prescription, see their medical records and test results online. The best way to access this information is via the NHS App. For security and confidentiality reasons users must register and these services are password protected. 

Some problems can be dealt with via an e-Consult, but DO NOT use e-consult for any urgent matter. The e-Consultation system is designed to help patients get a quick and easy solution to relatively minor and straightforward requests or problems, which will usually be of an administrative nature. It is not suitable for carrying out a clinical consultation which might need discussion, explanation and examination. If you have a medical problem you need to speak to the doctor or nurse about, and especially if any examination will be required, please do not send an e-Consult request. This will take time to respond to. Instead, phone to make an appointment for a telephone or in-person consultation, in the usual way. 

We love to hear from our patients, sending us your comments is also just a click away. 

If you’re not yet a patient here at Cestria, but would like to be, you can download the necessary forms here. Please check our practice boundary first, see under "New Patients" on top menu bar.

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

Text messages from Cestria

In order to keep you up to date we would like to send you text messages from time to time.

These messages will only ever contain basic information, such as a reminder that you have an appointment coming up soon, or that 'Flu vaccines are available, or asking you to phone in because we have a test result available, etc - that kind of thing.

Most patients find this kind of message useful, and most GP practices now use text messaging in this way. We strictly adhere to NHS England's guidelines.

We will never share your phone number with anyone else. Our messages will never contain any sensitive details.

If you are happy for us to use text messages in this way, and we have an up to date mobile number for you, there is no need to do anything else.

If you would prefer not to receive any text messages from us, please let us know by phone or in person when you are next here, and we can note this using a code on your records. Please remember to let us know if your mobile number changes, and its especially important to let us know if you give your phone(number) away to a friend or family member! Thank you.

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