Our registered patients can order a repeat prescription, see their medical records and test results online. The best way to access this information is via the NHS App. For security and confidentiality reasons users must register and these services are password protected.
Online services offered
- Booking and cancelling appointments
- Ordering repeat prescriptions
- A summary of your care record
Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.
They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.
NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. Sign up is simple, all you need is a photo ID (such as a driving license or passport) to prove your identity. If you do not have a photo ID, you can contact the surgery for more information on how to sign up.
You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more. For more information go to www.nhs.uk/nhsapp.
We would encourage you to consider the below, before enabling online 24/7 access to ensure this is a service helpful to you.
- Forgotten history – There may be something you have forgotten about in your record that you might find upsetting.
- Abnormal results or bad news – If you have access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact us.
- Coercion – If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
- Complex information – Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical and not easily understood. Further clarification can be sought from the Practice, ideally requests are submitted in writing or via e-mail with clear reference to the text or terminology in question.
- Information about someone else – Before access to your record is enabled, we must remove any reference to a third party. If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
eConsult
Many problems can be dealt with via an e-Consult, but DO NOT use e-consult for any urgent matter or if you are at all concerned there may be a serious cause for your symptoms. You can find out more information by clicking here.
An e-consult sent on Friday WILL NOT BE SEEN until Monday, or Tuesday on Bank Holidays. Please use 111 over weekends and Bank Holidays!
The e-Consultation system is designed to help patients get a quick and easy solution to relatively minor and straightforward requests or problems, which will usually be of an administrative nature. It is not suitable for carrying out a clinical consultation which might need discussion, explanation and examination. If you have a medical problem you need to speak to the doctor or nurse about, and especially if any examination will be required, please do not send an e-Consult request. This will take time to respond to. Instead, phone to make an appointment for a telephone or in-person consultation, in the usual way.
Proxy access
If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.
NHS England – easy read guides to GP online services
A set of guides that use easy words and pictures to enable users to understand GP online services.
NHS England: videos about using GP online services
Please have a look at the GP Online Services case studies below which gives the views of patients, practice managers and GPs about how easy and useful it is to book appointments, order repeat prescriptions and have access to medical records online.
The Patient Responsibility
You understand that it is your responsibility to keep your contact details updated and that you are responsible for the safety and security of your personal registration details for online services. You also understand that you can withdraw consent at any time by simply notifying the Practice in writing.
- Where access is granted to your registration details such as PIN, Practice ID, Access ID and CHI number will be sent via post or given in person.
- The Email address must be specific to the person making the request. It cannot be a shared account.
- Patient with a history of non-attendance at pre-booked appointments without cancelling will not normally be granted access to online appointment booking.
- Online appointments booked are to be cancelled by the patient as soon as it is determined it is no longer required.
- The Practice will not allow misuse of the online system and will monitor usage by individual patients. Where it is considered that a patient is misusing the system or is acting in a way detrimental a warning letter will be issued. Where the situation does not improve, or recurs, access will be removed permanently and without further notice at the discretion of the Partners. This will not affect your registration with the Practice.
- On approval request for online access you will be given access and instructions.
- Requests for reissue of access log-in details will be sent via post to the patients registered address or in person.
- The status of repeat prescriptions requests should be checked online to confirm they have been prescribed before collecting any medications from the Pharmacy especially if requesting a item not on your repeat prescription record.
Abuse of the Online System
Abuse of the system includes, but is not exclusive to the following:
- Sending needless or abusive messages to the Practice
- Repeatedly booking and cancelling appointments
- Repeatedly booking appointments over a short period of time
- Booking appointments and not attending them
- Any offensive or abusive messages through the service
- Requesting prescriptions that you do not need.
Security
We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.
Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.